Refund policy

 

We want you to love your purchase. If something isn’t right, we’re here to help. Please read our Return & Refund Policy carefully to understand how returns, refunds, and exchanges work at Chakraborty saha & co.

Return Eligibility

We accept returns only if the item:

Is unused, unworn, unwashed, and in its original condition

Has all original tags, packaging, and accessories intact

Shows no signs of damage, stains, or alteration

Is returned with proof of purchase (order number or receipt)

Items that do not meet these conditions may not be eligible for return.

Return Timeframe

You must request a return within 7 DAYS of receiving your order.

Return requests made after this period may not be accepted.

To initiate a return, please contact us at chakrabortysahaco@gmail.com with your order details and reason for return.

Refund Process & Timing

Once we receive and inspect the returned item:

You will be notified of approval or rejection of your refund

If approved, the refund will be processed to your original payment method

Refunds are typically completed within 5–10 BUSINESS DAYS, depending on your bank or payment provider

Please note that original shipping charges are non-refundable.

Exchange Options

We offer exchanges for:

Size issues

Defective or damaged items

Exchanges are subject to product availability. If the requested replacement is unavailable, we will offer a refund or store credit as an alternative.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 HOURS of delivery at chakrabortysahaco@gmail.com.

Include clear photos or videos of the issue along with your order number. We’ll arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned or refunded:

Items purchased on clearance or sale (unless damaged or defective)

Gift cards or store credits

Customized or made-to-order products

Innerwear or personal items (for hygiene reasons)

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect

Shipping charges are non-refundable

We recommend using a trackable shipping service, as we are not responsible for lost return shipments